Shipping

Products Delivery

We use stealth packaging, fully discreet and buyer information is very confidential. We use trusted shipping companies and have 100% success record in all countries. Guaranteed risk free service. We will deliver the ordered goods to the address given by you at the time you have made your order. The products can be sent out within 12 – 24 hours after payment confirmed, tracking number and packing details will be informed.

In case of any problems with the order we will offer you a free of charge re-shipment or a full refund of the amount. It can take up to 30 days to receive the refund via the original payment method.Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned which may be 100%, if the loss is the result of unnecessary handling of the goods by you.In some cases, we may be able to offer only a replacement or credit note in place of a refund. We will notify you accordingly as soon as the return is processed by our returns department. You will become the owner of the goods you have ordered once they have been delivered to your specified delivery address.

How long will it take to process my return?

We aim to process your return within 24 hours of receiving the item, however, it can take up to 30 days to receive the refund via the original payment method.Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned which may be 100%, if the loss is the result of unnecessary handling of the goods by you.In some cases, we may be able to offer only a replacement or credit note in place of a refund. We will notify you accordingly as soon as the return is processed by our returns department.

Returns and Cancellations

We hope you are happy with all the products you bought from us, but if you’re not entirely satisfied, you’ll find details of our Refund policy below.We strongly recommend that all items be checked fully at the time of delivery.In general, unless otherwise indicated, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

It is different from what was ordered It is defective Suffered physical damage during delivery Some parts are missing

We are happy to accept a complete return and issue a full refund for prescription medicines if it fulfills one or more of the following conditions:

If the products do not match your order/prescription Products are defective or physically damaged ,Products have a shelf life of fewer than 3 months ,You’re entitled to return your items within 14 working days and receive a full refund.

Acceptable return items

Please note that we are unable to accept returns for the following:

Perishable items, Unsealed items with a protective seal due to health protection or hygiene reasons , Personal hygiene products ,Products bought in a clearance sale and marked as “non-returnable” on the category detail or product detail page.

Cancellation Policy

Upon placing the order, if you would like to cancel it, you can do so by signing in to your account in the order history section of the website, while the order status is in a created state.Once the order has been approved by our team, please contact our customer care team via Email for cancellation requests. If the request is received prior to the order being shipped, a complete refund will be made.

Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.